FKC designs, manufactures and distributes products used primarily but not exclusively for the foodservice industry. In an effort to comply with the law, and our commitment to protect your personal information, we provide the following, which discloses our policies.
What type of information do we collect?
Personal Information is any information about an identified or identifiable individual, including the personal or material circumstances of such individual. An identifiable person is one who can be identified, directly or indirectly, by reference, for example, to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.
Personal Information shall include but is not limited to: identifying information such as name, home address, home telephone number, e-mail address, Social Insurance Number, financial information and employment-related information such as may be found on resumes, applications, background verification information, or in employment references.
Cookies – Internet Users
Children and Data Collection
We care about the safety of children. We will not knowingly allow anyone under 13 to provide us any personally identifying information. Children under 13 years of age are required to obtain the express permission of a parent or guardian before submitting any Personal Information about themselves (such as their names, e-mail addresses, and phone numbers) over the Internet.
Our Use of Your Information
Collection and Use of Employee Personal Information
FKC also collects Personal Information from its employees and applicants (human resource data) in connection with administration of its Human Resources programs and functions. These programs and functions include, but are not limited to: job applications and hiring programs, compensation and benefit programs, performance appraisals, training, access to FKC and its affiliates facilities and computer networks, employee profiles, internal intranet employee directories, Human Resource recordkeeping, and other employment related purposes.
It is the policy of FKC to keep all past and present employee information private from disclosure to third parties. There are certain business related exceptions and they are:
To comply with municipal, regional, provincial or federal agency requests;
Inquiries from third parties with a signed authorization from the employee to release the information, except in situations where limited verbal verifications are acceptable (see below);
Third parties with which FKC has contractual agreements to assist in administration of company sponsored benefits.
Verifications of Employment
Prospective employers, government agencies, financial institutions, and residential property managers routinely contact FKC requesting information on a former or current employee's work history and salary. All such requests of this type shall be referred to and completed on a confidential basis by the Human Resources Department or Payroll Department.
For written verification of employment requests, information will be provided on the form only when it is accompanied by an employee's signed authorization to release information. The form will be returned directly to the requesting party and filed as part of the Human Resources or Payroll Department’s confidential records.
Collection and Use of Customer Information
FKC will not collect customer Personal Information, unless the customer contacts FKC directly. Failure to provide necessary information may prevent FKC from fully addressing any customer concerns.
If you are a participant in the online Franke Kindred Canada store, we ask for contact information, name, shipping address, phone number, and e-mail address. In the future, and with your consent, we may use this information to contact you regarding products or promotions, as well as other products and services, which may be of interest to you. At any time you may “opt out” of future contacts by un-subscribing from our database or contacting the Privacy Officer.
Sharing of Personal Information
Personal Information may be provided to a courier or freight forwarder in order to fulfill an order, which may have been requested from us.
Storage, Retention and Accuracy of Personal Information
FKC takes all reasonable steps to insure that Personal Information is safeguarded against loss, access, use, modification, disclosure or other misuse. All reasonable steps are taken to prevent unauthorized use or disclosure of your Personal Information.
FKC will retain your Personal Information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purpose(s) remains valid after termination of our relationship with you.
We take all reasonable steps to insure that your Personal Information is accurate, up-to-date, complete, relevant and not misleading.
FKC may store your Personal Information in its databases located in British Columbia, Canada, the United States and/or other countries outside of Canada. Additionally, some of our service providers may reside in the United States or other countries outside of Canada and will be subject to the laws of the local jurisdiction. As a result, in certain circumstances, United States and other foreign governments, courts, law enforcement agencies or regulatory agencies may be entitled to access the Personal Information collected and held by FKC.
You may contact the Privacy Officer to access, correct or delete your Personal Information. If necessary, the Privacy Officer will contact another employee to assist in completing your requested task.
If you have any questions or complaints, please contact the Privacy Officer. The Privacy Officer can be reached by telephone at: (778) 383-6200 or 1-800-453-3436; by Facsimile at: (604) 420-3315; by email at: email@example.com or by mail at Franke Kindred Canada Ltd., #107-2999 Underhill Ave., Burnaby, BC, V5A 3C2, Canada. We will address your concern and attempt to resolve any problem.
Links to Non-FKC Web Sites and Third Parties
FKC: revised 06-15-18