Privacy Policy

CANADIAN PRIVACY POLICY Franke Kindred Canada Ltd.
Burnaby, BC

Your privacy is very important to us. This privacy policy discloses how Franke Kindred Canada Ltd. of Canada, (“FKC”) collects, protects, uses and shares personal information gathered about you. All Personal Information is collected in a fair and non-intrusive manner, with your voluntary consent. Personal Information is not accessible to anyone outside the specific function for which it is collected. FKC respects the privacy of our customers, employees and job applicants, and other visitors to our websites who may choose to provide personal information. We recognize the needs for appropriate protections and management of personal information that you provide to us. This Privacy Policy will assist you to understand what types of information we may collect, how that information may be used, and with whom the information may be shared.

FKC designs, manufactures and distributes products used primarily but not exclusively for the foodservice industry. In an effort to comply with the law, and our commitment to protect your personal information, we provide the following, which discloses our policies.

What type of information do we collect?

Personal Information is any information about an identified or identifiable individual, including the personal or material circumstances of such individual. An identifiable person is one who can be identified, directly or indirectly, by reference, for example, to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

Personal Information shall include but is not limited to: identifying information such as name, home address, home telephone number, e-mail address, Social Insurance Number, financial information and employment-related information such as may be found on resumes, applications, background verification information, or in employment references.

Cookies – Internet Users

In addition to Personal Information, we use data collection devices such as "cookies" on certain web pages to help analyze our web page flow, measure promotional effectiveness and deliver personalized content. Cookies are pieces of information a website sends to an individual’s hard drive while they are viewing the website. Cookies allow the website to remember important information that will make your visit to the site more useful. We use cookies to help improve your future visits. If you do not wish to receive a cookie or if you wish to set your browser to warn you each time a cookie is being sent, or if you wish to turn off all cookies, use the options on your browser to assist you. The “Help” option on your browser may assist you in changing your cookie preferences. Please note that by turning cookies off, you will not have access to many features available on our website. In addition to cookies FKC also uses third-party pixels and tags such as Google Analytics, Google AdWords , Facebook and LinkedIn to help analyze website usage and deliver personalized advertisements. Data collected through these platforms is retained for a maximum of fourteen months from the date collected before it is deleted. Any users who wish to have their data collected by the above mentioned parties deleted, or receive a copy of their data collected by these parties should contact the respective companies directly.

Children and Data Collection

We care about the safety of children. We will not knowingly allow anyone under 13 to provide us any personally identifying information. Children under 13 years of age are required to obtain the express permission of a parent or guardian before submitting any Personal Information about themselves (such as their names, e-mail addresses, and phone numbers) over the Internet.

Our Use of Your Information

We use your Personal Information to facilitate the services you request. We have tailored our Privacy Policy to adequately inform you of the use of your Personal Information.

Collection and Use of Employee Personal Information

FKC also collects Personal Information from its employees and applicants (human resource data) in connection with administration of its Human Resources programs and functions. These programs and functions include, but are not limited to: job applications and hiring programs, compensation and benefit programs, performance appraisals, training, access to FKC and its affiliates facilities and computer networks, employee profiles, internal intranet employee directories, Human Resource recordkeeping, and other employment related purposes.

It is the policy of FKC to keep all past and present employee information private from disclosure to third parties. There are certain business related exceptions and they are:

To comply with municipal, regional, provincial or federal agency requests;

Inquiries from third parties with a signed authorization from the employee to release the information, except in situations where limited verbal verifications are acceptable (see below);

Third parties with which FKC has contractual agreements to assist in administration of company sponsored benefits.

Verifications of Employment

Prospective employers, government agencies, financial institutions, and residential property managers routinely contact FKC requesting information on a former or current employee's work history and salary. All such requests of this type shall be referred to and completed on a confidential basis by the Human Resources Department or Payroll Department.

For written verification of employment requests, information will be provided on the form only when it is accompanied by an employee's signed authorization to release information. The form will be returned directly to the requesting party and filed as part of the Human Resources or Payroll Department’s confidential records.

Collection and Use of Customer Information

FKC will not collect customer Personal Information, unless the customer contacts FKC directly. Failure to provide necessary information may prevent FKC from fully addressing any customer concerns.

If you are a participant in the online Franke Kindred Canada store, we ask for contact information, name, shipping address, phone number, and e-mail address. In the future, and with your consent, we may use this information to contact you regarding products or promotions, as well as other products and services, which may be of interest to you. At any time you may “opt out” of future contacts by un-subscribing from our database or contacting the Privacy Officer.

Sharing of Personal Information

We may share Personal Information with our service providers, consultants and affiliates for our internal business purposes. Except as described in this Privacy Policy, FKC will not share Personal Information with a third party, unless a customer requests, consents to such disclosure, or disclosure is required or authorized by law. FKC reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorizes us to do so. FKC also reserves the right to disclose and/or transfer Personal Information to a third party in the event of a proposed or actual purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, or financing of all or any portion of FKC or of any of the business or assets or shares of FKC or a division thereof in order for a customer to continue to receive the same products and services from the third party.

Personal Information may be provided to a courier or freight forwarder in order to fulfill an order, which may have been requested from us.

Storage, Retention and Accuracy of Personal Information

FKC takes all reasonable steps to insure that Personal Information is safeguarded against loss, access, use, modification, disclosure or other misuse. All reasonable steps are taken to prevent unauthorized use or disclosure of your Personal Information.

FKC will retain your Personal Information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purpose(s) remains valid after termination of our relationship with you.

We take all reasonable steps to insure that your Personal Information is accurate, up-to-date, complete, relevant and not misleading.

FKC may store your Personal Information in its databases located in British Columbia, Canada, the United States and/or other countries outside of Canada. Additionally, some of our service providers may reside in the United States or other countries outside of Canada and will be subject to the laws of the local jurisdiction. As a result, in certain circumstances, United States and other foreign governments, courts, law enforcement agencies or regulatory agencies may be entitled to access the Personal Information collected and held by FKC.

Contact Information

You may contact the Privacy Officer to access, correct or delete your Personal Information. If necessary, the Privacy Officer will contact another employee to assist in completing your requested task.

If you have any questions or complaints, please contact the Privacy Officer. The Privacy Officer can be reached by telephone at: (778) 383-6200 or 1-800-453-3436; by Facsimile at: (604) 420-3315; by email at: or by mail at Franke Kindred Canada Ltd., #107-2999 Underhill Ave., Burnaby, BC, V5A 3C2, Canada. We will address your concern and attempt to resolve any problem.

Links to Non-FKC Web Sites and Third Parties

Please note that FKC web sites may contain links to other web sites for your convenience and information. FKC does not control those sites or their privacy practices, which may differ from FKC’s privacy policy cannot and does not apply to external Web areas. We do not endorse or make any representations about third party web sites. The personal data you choose to give to unrelated third parties is not covered by the FKC privacy policy. We encourage you to review the privacy policy of any company or web site before submitting your Personal Information. Some third parties may choose to share their personal data with FKC; that sharing is governed by that third party’s privacy policy.

Changes to our Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you in this Privacy Policy, by email, or by means of a notice on our home page.

FKC: revised 06-15-18